A Letter to Our Customers Regarding Covid 19

By March 20, 2020News

A Letter to Our Customers

Together, we are facing a truly unprecedented situation. The global Covid19 pandemic is affecting all of our families, our businesses, our communities, and our way of life. During this time, I wanted to reach out and update you on how we’re approaching the situation.

First and foremost, our hearts go out to anyone who’s been impacted by the virus, either directly or indirectly. Our thoughts are especially with those who are sick, to whom we extend our heartfelt wishes for a full recovery. And we’re truly inspired by the selfless healthcare workers around the world who are on the front lines working tirelessly to care for people in need.

Second, at AV Planners we’re focused on the health and safety of our employees, families and communities. All of our employees starting today will be working from home.

We’re also asking our teams to work with customers through digital channels as much as possible.

Third, even as we deal with this pandemic, our team at AV Planners remains focused on your success. While all our businesses are in uncharted territory, we have adjusted to operate in moments like this, and our relentless commitment to your success is stronger than ever. Our company was founded on core values — trust, customer success, innovation, and service — and our values are unwavering and continue to guide everything we do.

If you are in any need of remote support with your audio visual system during this crisis we will offer remote support at no charge for our existing clients.

Please go to: support@avplanners.com to enter your support ticket.

On behalf of all of us at AV Planners we’re committed to being your partner and We also want to reassure you that, when normal times can resume, we are ready, in a strong position to provide you with product, support and assistance, to help you quickly reboot your business, too

Best Regards,

Craig Heiman