Support Services
AV Support
Designed to maintain a system throughout its life span, our managed services include maintenance, upgrades, training, troubleshooting and remote support. We offer service-level agreements (SLAs) with onsite AV support and quarterly maintenance.
Benefits of AV Support
Remote monitoring services
Remote monitoring services enable instant access to your AV system to troubleshoot issues and reduce system downtime.
Customer Training
Training is essential to getting the most out of an AV system. AV Planners’ CTS and manufacturer-certified professionals provide customer training and audio visual support in Los Angeles for any AV system.
Extended Life of AV System
Service Level Agreements (SLAs) and maintenance programs are designed to maintain and extend the life span of an AV system.
What We Provide
- Maintenance Contract
- Client Care Services
- Audio Visual Support Services
- Annual Maintenance Option
- Client Care Services
Maintenance Contract
Maintenance Contract
All equipment is thereafter under warranty by the manufacturer’s terms and conditions.
During the three month period AV Planners will dispatch a technician to diagnose any technical issues and repair problems.
System Testing & Calibration
Proper and regular maintenance of your audio, video systems is critical. Let AV Planners help you take action to avoid potential systems mishaps.
AV Planners installation includes a 90 day warranty on labor for all equipment installed. All equipment is under warranty by the manufacturer’s terms and conditions.
During the 90 day warranty period AV Planners will dispatch a technician to diagnose any technical issues and repair problems within 72 hours.
Maintenance Contract Includes
- Uninstalling AVP Installed Equipment
- Returning Equipment to Manufacturer
- Reinstalling Repaired Equipment
System Testing & Collaboration
- Quarterly Preventive Maintenance of system
- Cleaning of all equipment filters
- Checking bulb life on projector(s)
- Calibration of interactive board(s)
- Software/Firmware Updates (optional)
Client Care Services
WHAT AV PLANNERS OFFERS:
- Uninstalling AVP Installed Equipment
- Returning Equipment to Manufacturer
- Reinstalling Repaired Equipment
- System Testing & Calibration
Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.
Services may include the following:
- Cleaning of all Equipment Filters
- Checking Bulb Life on Projector(s)
- Calibration of Interactive Board(s)
- Software / Firmware Updates
- A Complete Test of System Functionality
Audio Visual Support Services
- Remote Monitoring – Instant access to your audio visual system through AV planners portal.
- Certified Technicians – AV planners will send a technician on site within 48 hours to diagnose your AV system.
- Maintenance & Support Agreements
Annual Maintenance Option
Annual Maintenance Option
Proper and regular maintenance of your audio, video systems is critical. Let AV Planners help you take action to avoid potential systems mishaps.
AV Planners installation includes a twelve (12) month warranty on labor for all equipment installed. All equipment is under warranty by the manufacturer’s terms and conditions.
During the twelve (12) month period AV Planners will dispatch a technician to diagnose any technical issues and repair problems within 72 hours. Services may include the following:
Warranty Limitations & Exclusions
This Limited warranty does not extend to any Product that has been damaged due to accident, unauthorized modifications, tampering, abuse, misuse, alterations, unusual physical or electrical stress, or to any Product that has been serviced by other than AV Planners or its authorized agents or which has been used in any manner other than from ordinary use in the application for which it was intended.
The Agreement can be renewed after the first year for a 12-month period.
WHAT AV PLANNERS OFFERS:
- Uninstalling AVP Installed Equipment
- Returning Equipment to Manufacturer
- Reinstalling Repaired Equipment
- System Testing & Calibration
Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.
Services may include the following:
- Cleaning of all Equipment Filters
- Checking Bulb Life on Projector(s)
- Calibration of Interactive Board(s)
- Software / Firmware Updates
- A Complete Test of System Functionality
Client Care Services
WHAT AV PLANNERS OFFERS:
- Uninstalling AVP Installed Equipment
- Returning Equipment to Manufacturer
- Reinstalling Repaired Equipment
- System Testing & Calibration
Our annual support package also includes preventive maintenance twice a year, scheduled midway and during the final month.
Services may include the following:
- Cleaning of all Equipment Filters
- Checking Bulb Life on Projector(s)
- Calibration of Interactive Board(s)
- Software / Firmware Updates
- A Complete Test of System Functionality
Get closer to your goal now
Schedule a consultation for cost and timeframe details.